The support and guidance from the Skillsfirst team has been invaluable with equipping delivery staff with the knowledge and confidence to prepare for End-point Assessment. The attendance of team meetings, standardisation and training sessions by Skillsfirst staff has helped to develop excellent working relationships and ensure that the delivery of the new apprenticeship standards is in line with the End-point Assessment requirements.

I just wanted to reach out to say thanks again for taking the time to hold the training session last week, the team found it extremely useful and informative, so it was really helpful from our perspective. I also just wanted to say how great I’ve found the customer service from the Skillsfirst teams for End-point Assessment and Functional Skills. This has been a relatively new process for a lot of our team, but the fantastic service we’ve had from you all has really helped with everything running smoothly. You have been amazing in helping with all of our EPA and Functional Skills queries and issues, to ensure that we provide our learners with the best possible experience! It’s been great working with you all so far!

BT has received fantastic service from all the team at Skillsfirst, without doubt the best customer service I have seen from an awarding organisation in the last 5 years. Accommodating, forward thinking, mindful of the individual needs and above all clear support and guidance from all the team.